We are pleased to accept unworn, unwashed, or defective merchandise purchased on urbanlegendco.store or other social media platforms for return or exchange. Urban Legend merchandise purchased at independent boutiques and department stores must be returned to the location of purchase. Please contact the individual boutique or store for their return policy.
Kindly note that all product-related issues, such as missing or damaged items/packages, must be reported within 14 days of the shipping date.
For incorrect size or color orders, please contact us at 01110448822 for a complimentary exchange. The exchanged items must be received at our warehouse. If we have not received the items within 14 days of your exchange request or if your exchange order is not initiated within 14 days of your exchange request, your original order will be canceled. Once we have received and processed your original order, your exchange order will begin processing. If any items are no longer in stock due to inventory changes, we will refund your original payment or you can purchase another item for the same amount at the time of exchange.